Some of our readers might have seen Bayside Chrysler Jeep Dodge featured on the news recently as part of an unfortunate story. We wanted to take a moment to respond to it and apologize to our customers.
Bob Kennedy, the service director at Bayside Chrysler Jeep Dodge, has responded to the story with the following statement:
“Quality processes have been changed to assure the highest standards in customer satisfaction. Some personnel/staffing changes have been made to ensure we avoid any further issues.”
Once again, we are aware of the situation and taking strong measures to make sure it does not happen again. Bayside Chrysler Jeep Dodge always strives for excellence in customer service. We want to thank the journalists for bringing this issue to light as it is affecting many area dealerships, and we hope it will lead to a higher level of customer service, lower costs, and better accountability.
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